Job Description
Job Overview:
- To provide care in accordance with best practice and legislative requirements, complying to all policies, procedures and agreed standards
- To support and enable Supported Individuals to maintain and develop current and new skills and personal interests whilst delivering person-centred care, unique to the Supported Individual.
- To appropriately support and encourage the Supported Individual to make their own decisions to enable an independent life.
- To complete training and development as required to continuously increase personal knowledge and skills.
- To work flexibly within the service, including night and weekend duties.
Role Specific Duties:
- Support the Supported Individual/s with all aspects of their day-to-day living, enabling them to make their own decisions and enjoy the best possible quality of life. All support given in accordance with the Supported Individual’s Care Plan
- To ensure the Supported Individual/s has a safe, appropriate and comfortable living environment.
- To support the Supported Individual/s to participate in the local community, pursuing all possible opportunities to take part in local groups and/or gain paid or voluntary employment.
- Discreetly performing any personal care tasks to preserve the Supported Individual’s dignity at all times.
- If a requirement to administer or support to administer medication following the care plan.
- All care plans and any other relevant information regarding how to assist the Supported Individual/s are followed, including Health and Safety requirements.
- Responsible for immediately informing your Line Manager or Area Manager of any changes in the needs of Supported Individuals, or of any changes in their behaviour which may raise concerns.
- Responsible for promoting and safeguarding the welfare of the Supported Individual/s. Immediately reporting any suspicion of any type of abuse to the appropriate person.
- Understands and demonstrates a professional standard of discretion and confidentiality in line with Company requirements.
- To complete all administration in line with the requirements of the role.
Working with Others and Where Appropriate Lone Working:
- Develop a respectful relationship with the Supported Individual/s to ensure a value-based and caring service delivery.
- Develop effective working relationships whether working alone and/or in co-operation with members of multi-discipline teams, colleagues and other providers to maximise opportunities for the Supported Individual/s, to implement a high-quality service.
- To work co-operatively to build good working relationships with the Supported Individual’s family, friends and relevant agencies.
- All handovers are completed to the standards required to enable consistency in service approach.
- To assist new colleagues or agency cover colleagues to provide the best possible support for the Supported Individual.
Leading by Example:
- To seek out opportunities for personal and professional growth in line with the role of Support Worker.
- Be a role model for other Support Workers, particularly new colleagues, assisting them for benefit of the Supported Individual.
- Be an ambassador for the service acting in the best interests of the people we support in a professional, polite and respectful manner at all times.
Personal Skills and Responsibilities:
- Ensure Supported Individuals are at the heart of care delivery including their wishes and preferences to enhance their well-being.
- Compassion, good communication skills and a calm and caring manner are essential for this important role.
- Commit to achieving the relevant qualifications commensurate with the role.
- Be open to learning opportunities such as attendance at statutory and other training courses as directed by the company.
- To understand and follow all policies and procedures relevant to the role. If unsure to seek advice and clarity from your Line Manager.
- Attendance at support sessions and meetings etc.
- Responsible for keeping your CPD up to date and available for audit.
Specifications
Experience
Experience is desirable but it can be gained during employment
- Previous experience of working in a similar role
- Previous experience of working with Supported Individuals, in particular, those that may have additional support needs.
Qualifications
QCF in Social Care Level 2 (minimum) –
- Can be completed during employment
- Knowledge and understanding of the Care Quality Commission Standards
Skills/Abilities
Written Skills
- Ability to maintain all Care Plans/Care Records in accordance with One Fylde Requirements.
Communication Skills
- Ability to build rapport with people by establishing connections and showing interest in their lives.
- Ability to communicate effectively with Supported Individuals.
- Skill to communicate any problems, concerns or changes to Supported Individuals’ family members as needed.
Problem Solving Skills
- The ability to adapt and to address situations quickly and appropriately.
- Ability to plan, develop, implement and assess approaches to promote health and well-being.
- Ability to recognise and report situations which may be a safeguarding or protection issue.
Leadership and Working Together Skills
- The ability to provide Supported Individuals with assistance to accomplish daily tasks as stated in their Care Plan – without taking over or completing the task for them.
Example of daily tasks could include, bathing, eating, dressing, grooming and using the bathroom - Ability to support, induct and orientate new colleagues or agency staff cover to the job role to ensure positive outcomes in service provided to the Supported Individual.
- The ability to work with Supported Individual/s who may present challenging behaviours.
Physical Ability
- Able to undertake manual handling tasks such as pushing wheelchairs and using hoists.
Ability to Drive is desirable
- Although not a requirement for all roles within the service, the ability to drive is desirable as it allows added flexibility for the Supported Individual.
Value-based personal qualities
Respect and Dignity
- Understands person-centred care and can demonstrate treating people as individuals and respecting choices.
- Promoting independence and encouraging appropriate risk-taking.
- Understands and promotes positive behaviours in the support of the Supported Individual.
Everyone Counts
- Ensuring no-one is discriminated against or excluded.
- Non-judgemental and respectful of the Supported Individual/s values and beliefs
- Understands human rights and impact on care delivery.
- Facilitating people to ‘speak up’ about concerns and acting upon them.
Improving lives
- Focus on how things could be done better and sharing ideas.
- Understanding of wellbeing and what is important to people using the service.
- Improving outcomes for people.
- Ensuring the appropriate services are provided for people using the services.
Compassion
- Treating people with kindness, patience and sensitivity.
- Understanding the importance of empathy in all areas of the service.
- Understanding the values of others and always providing a caring service.
Confidentiality
- Confidentiality is extremely important in everything we do
- Never share service or Supported Individual’s family information with other supported families, non-appropriate internal colleagues or anyone externally without the express direction of a Senior Manager
- Photo’s of the service or the Supported Individual should never be taken shared on the internet or shared with others.
- If in doubt, ask a Senior Manager of the Company
Working Together
- Assist Supported Individuals to live independent lives.
- Involve Supported Individuals, family, colleagues and external agencies appropriately.
- Speak up if things go wrong.
- Supporting new people and/or agency workers to ensure a consistent and quality service.
Commitment to the Quality of Care
- Striving for quality in everything we do recognise and understanding what quality in care means for people using the service.
- Being accepting criticism and focusing on improvement.
- Being open to new opportunities for learning and identifying the limits of skills and knowledge.
- Able to be organised, calm and positive under pressure.
- Patient and displays the Company values to promote dignity and respect.
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