We have ongoing vacancies for Community Support Workers. Please click on the link below for the application pack.
- To provide care in accordance with best practice and legislative requirements, complying to all policies, procedures and agreed standards
- To support and enable Supported Individuals to maintain and develop current and new skills and personal interests whilst delivering person-centred care, unique to the Supported Individual.
- To appropriately support and encourage the Supported Individual to make their own decisions to enable an independent life.
- To complete training and development as required to continuously increase personal knowledge and skills.
- To work flexibly within the service, including night and weekend duties.
Role Specific Duties:
- Support the Supported Individual/s with all aspects of their day-to-day living, enabling them to make their own decisions and enjoy the best possible quality of life. All support given in accordance with the Supported Individual’s Care Plan
- To ensure the Supported Individual/s has a safe, appropriate and comfortable living environment.
- To support the Supported Individual/s to participate in the local community, pursuing all possible opportunities to take part in local groups and/or gain paid or voluntary employment.
- Discreetly performing any personal care tasks to preserve the Supported Individual’s dignity at all times.
- If a requirement to administer or support to administer medication following the care plan.
- All care plans and any other relevant information regarding how to assist the Supported Individual/s are followed, including Health and Safety requirements.
- Responsible for immediately informing your Line Manager or Area Manager of any changes in the needs of Supported Individuals, or of any changes in their behaviour which may raise concerns.
- Responsible for promoting and safeguarding the welfare of the Supported Individual/s. Immediately reporting any suspicion of any type of abuse to the appropriate person.
- Understands and demonstrates a professional standard of discretion and confidentiality in line with Company requirements.
- To complete all administration in line with the requirements of the role.
Working with Others and Where Appropriate Lone Working:
- Develop a respectful relationship with the Supported Individual/s to ensure a value-based and caring service delivery.
- Develop effective working relationships whether working alone and/or in co-operation with members of multi-discipline teams, colleagues and other providers to maximise opportunities for the Supported Individual/s, to implement a high-quality service.
- To work co-operatively to build good working relationships with the Supported Individual’s family, friends and relevant agencies.
- All handovers are completed to the standards required to enable consistency in service approach.
- To assist new colleagues or agency cover colleagues to provide the best possible support for the Supported Individual.
Leading by Example:
- To seek out opportunities for personal and professional growth in line with the role of Support Worker.
- Be a role model for other Support Workers, particularly new colleagues, assisting them for benefit of the Supported Individual.
- Be an ambassador for the service acting in the best interests of the people we support in a professional, polite and respectful manner at all times.
Personal Skills and Responsibilities:
- Ensure Supported Individuals are at the heart of care delivery including their wishes and preferences to enhance their well-being.
- Compassion, good communication skills and a calm and caring manner are essential for this important role.
- Commit to achieving the relevant qualifications commensurate with the role.
- Be open to learning opportunities such as attendance at statutory and other training courses as directed by the company.
- To understand and follow all policies and procedures relevant to the role. If unsure to seek advice and clarity from your Line Manager.
- Attendance at support sessions and meetings etc.
- Responsible for keeping your CPD up to date and available for audit.
Experience is desirable but it can be gained during employment
- Previous experience of working in a similar role
- Previous experience of working with Supported Individuals, in particular, those that may have additional support needs.
QCF in Social Care Level 2 (minimum) –
- Can be completed during employment
- Knowledge and understanding of the Care Quality Commission Standards
- Ability to maintain all Care Plans/Care Records in accordance with One Fylde Requirements.
- Ability to build rapport with people by establishing connections and showing interest in their lives.
- Ability to communicate effectively with Supported Individuals.
- Skill to communicate any problems, concerns or changes to Supported Individuals’ family members as needed.
Problem Solving Skills
- The ability to adapt and to address situations quickly and appropriately.
- Ability to plan, develop, implement and assess approaches to promote health and well-being.
- Ability to recognise and report situations which may be a safeguarding or protection issue.
Leadership and Working Together Skills
- The ability to provide Supported Individuals with assistance to accomplish daily tasks as stated in their Care Plan – without taking over or completing the task for them.
Example of daily tasks could include, bathing, eating, dressing, grooming and using the bathroom
- Ability to support, induct and orientate new colleagues or agency staff cover to the job role to ensure positive outcomes in service provided to the Supported Individual.
- The ability to work with Supported Individual/s who may present challenging behaviours.
- Able to undertake manual handling tasks such as pushing wheelchairs and using hoists.
Ability to Drive is desirable
- Although not a requirement for all roles within the service, the ability to drive is desirable as it allows added flexibility for the Supported Individual.
Value-based personal qualities
Respect and Dignity
- Understands person-centred care and can demonstrate treating people as individuals and respecting choices.
- Promoting independence and encouraging appropriate risk-taking.
- Understands and promotes positive behaviours in the support of the Supported Individual.
- Ensuring no-one is discriminated against or excluded.
- Non-judgemental and respectful of the Supported Individual/s values and beliefs
- Understands human rights and impact on care delivery.
- Facilitating people to ‘speak up’ about concerns and acting upon them.
- Focus on how things could be done better and sharing ideas.
- Understanding of wellbeing and what is important to people using the service.
- Improving outcomes for people.
- Ensuring the appropriate services are provided for people using the services.
- Treating people with kindness, patience and sensitivity.
- Understanding the importance of empathy in all areas of the service.
- Understanding the values of others and always providing a caring service.
- Confidentiality is extremely important in everything we do
- Never share service or Supported Individual’s family information with other supported families, non-appropriate internal colleagues or anyone externally without the express direction of a Senior Manager
- Photo’s of the service or the Supported Individual should never be taken shared on the internet or shared with others.
- If in doubt, ask a Senior Manager of the Company
- Assist Supported Individuals to live independent lives.
- Involve Supported Individuals, family, colleagues and external agencies appropriately.
- Speak up if things go wrong.
- Supporting new people and/or agency workers to ensure a consistent and quality service.
Commitment to the Quality of Care
- Striving for quality in everything we do recognise and understanding what quality in care means for people using the service.
- Being accepting criticism and focusing on improvement.
- Being open to new opportunities for learning and identifying the limits of skills and knowledge.
- Able to be organised, calm and positive under pressure.
- Patient and displays the Company values to promote dignity and respect.
Kick start your career, join the team.
We recognise and value all people, for the differences, skills, abilities and experience that they bring into the workplace irrespective of their background, race, disability, gender, gender identity, age, sexuality or religion or belief.